Vacancy - Front of House Manager

Front of House Manager

Sector:

Chefs, Management

Location:

Seaford College - Petworth

Hours:

40hrs wk, 5/7. Some evenings & weekends may be required

Salary:

£12.95 per hour

Apply:

To apply for this role, download our application form.
Complete the form and send it to:

Sue Hallman : shallam@seaford.org

Overall Objectives:

To provide a professional catering service, ensuring that company standards, are maintained and that Client expectations are met within the agreed objectives for the location.

Specific Responsibilities:

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage Holroyd Howe’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Promote best practise and Holroyd Howe’s minimum standards across all areas

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Client Service:

To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.

To regularly monitor customer feedback and produce a suitable action plan based on the results.

To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs.

To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.

To produce a development and marketing plan on an annual basis.

To ensure that you deliver what you promise to the customer, client and team.

To ensure that all agreed service objectives are met in line with client expectations.

People Management:

To assess employee performance and recognise training needs and potential as appropriate.

To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and Holroyd Howe.

To ensure that all employees are knowledgeable and motivated about their roles and the business through effective induction, accurate job descriptions and on the job training.

To develop the team by empowering them, supporting them, encouraging them and maintaining an ‘open door’ policy.

To motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts.

To monitor the development and progress of key staff at location in order to make recommendations and appointments for succession planning.

To treat your team at location as you would expect to be treated.

Health & Safety, Food Safety, the Environment:

To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and environmental legislation and procedures.

To record and report all accidents within the location adhering to location and company procedures.

To establish and maintain location cleaning schedules.

To ensure that all company procedures and work instructions are fully understood and practised by all employees.

To attend all health and safety, food safety and environmental management training courses as required.

To promote and encourage environmental improvement initiatives as appropriate within the business.

Additional Responsibilities:

To take responsibility for contributing towards your own development with the guidance of the General Manager and to attend training courses as identified.

To show commitment to company values in all aspects of your role.

To act as a positive ambassador for the business.

To attend to any reasonable request made by the client or Holroyd Howe Management.

Holroyd Howe is committed to safeguarding and promoting the welfare of children and expects all employees to share this commitment. An enhanced DBS disclosure and Barred List Check must be obtained for this role.