Vacancy - Coffee Shop Supervisor

Coffee Shop Supervisor


Catering staff


Lingfield College - Surrey


40hrs wk, 5/7. Some evenings & weekends may be required


£10,30 per hour


To apply for this role, download our application form.
Complete the form and send it to:

Andrea Carroll :

Overall Objectives:

To take responsibility for the catering operation in line with Company policies, Client requirements and financial constraints. To provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the General Manager.

Specific Responsibilities:

To be the primary operator within the café and continue to meet sales target, cashing up, stock control and liaising with management to innovate and drive new café initiatives.

To create on-trend beverages and Hot offers  in the café with flare and passion.

To set and maintain the highest standards of customer service within the café

To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.

To ensure that all staff are aware of their duties and the standards required

To assist in ensuring that all  staff are aware of their Health and Safety responsibility and receive the appropriate training.

To attend training sessions and catering meetings when required.

To take responsibility for the smooth and efficient running of the café  as appropriate.

To motivate and lead by example ensuring you have fun at work and are proud of your efforts.

To attend and  manage functions, events and hospitality as delegated by the Catering Department.

To keep up to date with current trends and styles of events and hospitality in other similar service providers.


Client Service:

To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.

To regularly monitor customer feedback and produce a suitable action plan based on the results.

To be customer focused at all times, by being visible during service periods, approachable, and exceeding expectations in delivering customer needs.

To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.

To ensure that you deliver what you promise to the customer, client and team.

To ensure that all agreed service objectives are met in line with client expectations.To assist the General Manager in ensuring that all bookwork is completed in a timely, accurate and efficient fashion and in line with Holroyd Howe procedures.

To ensure that the location adhere to company banking and cash security procedures in line with the company policy

To ensure that all standards of food preparation and service are established and achieved in line with location budget.

To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising.

To monitor and order all necessary dry goods and equipment.

To complete a stock take on a weekly basis.


To treat your team members at location as you would expect to be treated.

To co-operate with all team members and undertake duties in the kitchen / service areas as requested to ensure an efficient and effective service is delivered at all times.

Health & Safety, Food Safety, the Environment:

To ensure that the location meets statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures.

To ensure all equipment is well maintained and is in good working order.

To make recommendations for renewal and replacement of equipment when required.

To ensure that all company procedures and work instructions are fully understood and practiced by all employees.

To attend all health and safety training courses as required

Additional Responsibilities:

To take responsibility for contributing towards your own development with the guidance of the General Manager, attending training courses as identified.

To show commitment to company values in all aspects of your role.

To act as a positive ambassador for the business.

To attend to any reasonable request made by the client or Holroyd Howe Management.

Holroyd Howe is committed to safeguarding and promoting the welfare of children and expects all employees to share this commitment. An enhanced DBS disclosure and Barred List Check must be obtained for this role.